Initially, any complaint must be made to the Complaints Officer at Evolve Media Ltd by email to: complaints(at)evolvepolitics.com
Or by letter to: Evolve Media Ltd, 85 Great Portland Street, First Floor, Marylebone, London, W1W 7LT
You must include all of the following information for your complaint to be considered:
1) Your name and email address (please also provide your address or telephone number if you wish to be contacted in this way).
2) If the complaint is about a news article it must include:
- a) the name and date of the specific article being complained about, plus the URL link.
b) a written account of what is being complained about with clear reference made to:
(i) any specific words or phrases in the article that are relevant to the complaint; and (ii) any clauses of the Standards Code adopted by IMPRESS that the complainant believes to have been breached.
c) The desired outcome or remedy sought by the complainant (e.g. correction, private apology, published apology, removal of the article, or other action).
If the complaint is about the conduct or behaviour of an employee or contributor to Evolve Politics, it must include:
- a) the name(s) of the individual(s) being complained about (if known), or any other information which may identify the individual(s).
b) a written account of what is being complained about with clear reference made to
(i) the nature of the behaviour or conduct being complained about including any relevant times, dates, correspondence or other evidence to support the complaint; and
(ii) any clauses of the Code that the complainant believes to have been breached.
c) The desired outcome(s) or remedy sought by the complainant (e.g. correction, private apology, published apology, removal of the article, or other action).
Relevant clauses of the code are:
- Attribution & Plagiarism
You can download the standards code (pdf) and further guidance on interpretation of the code (pdf) or you can view both online here.
Evolve Politics will make reasonable efforts to contact a complainant by e-mail, telephone or in writing to ensure that sufficient information is provided to respond to the complaint.
We will acknowledge your complaint by e-mail or in writing within 7 calendar days and will normally respond to your complaint with a final decision letter within 21 calendar days. If we uphold your complaint, we will tell you the remedial actions we have taken.
If at any stage of a complaint we do not hear back from the complainant within 21 calendar days, we will consider the complaint satisfied and closed.
Complaints are recorded and submitted to IMPRESS for publication in their annual report.
If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint, then you can refer your complaint to our independent regulator IMPRESS at the following address:
IMPRESS The Independent Monitor for the Press CIC
16-18 New Bridge Street, London, EC4V 6AG
Tel 020 3325 4288.
Further information regarding submitting a complaint to IMPRESS can be found in their Complaints FAQ.
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