Evolve Politics will make reasonable efforts to contact a complainant by e-mail, telephone or in writing to ensure that sufficient information is provided to respond to the complaint.
We will acknowledge your complaint by e-mail or in writing within 7 calendar days and will normally respond to your complaint with a final decision letter within 21 calendar days. If we uphold your complaint, we will tell you the remedial actions we have taken.
If at any stage of a complaint we do not hear back from the complainant within 21 calendar days, we will consider the complaint satisfied and closed.
Complaints are recorded and submitted to IMPRESS for publication in their annual report.
If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint, then you can refer your complaint to our independent regulator IMPRESS at the following address:
IMPRESS The Independent Monitor for the Press CIC
16-18 New Bridge Street, London, EC4V 6AG
Tel 020 3325 4288.
Further information regarding submitting a complaint to IMPRESS can be found in their Complaints FAQ.